Manager II, Biomed Engineering
Date: 26 Nov 2025
Location: VN
Company: idsMED
- Lead and drive the overall performance and productivity of the engineering team stationed across the country, providing excellent technical service to customers.
- Responsible for engineering project preparation, project management and project implementation.
- Assist sales team in project negotiations involving technical support. Provide service proposals for relevant products or customers.
- Assist in the preparation of documents and information required for renewals and new contract services.
- Participate in the development, maintenance and refinement of internal control and reliability program.
- Prepare and maintain good documentation and records of all service transactions (including job sheets, invoicing), and provide regular summary reports.
- Responsible to familiarize with all risk management processes and ensure compliance.
- Effectively schedule manpower to ensure that preventive maintenance, installation, commissioning and upgrades are provided in a timely manner.
- Ensure testing tools are adequate and well maintained.
- Participate in strategic team meetings, making informed recommendation to reporting manager and help to drive best practices based on customers’ feedback and personal experiences.
- Ensure adequate staffing to support services operations; responsible for daily decision making to ensure customers are serviced in timely manner and ensure resolution to customers’ issues.
- Prioritize service calls in related to pre-installation inspection, installation, corrective maintenance, preventative maintenance, testing and various field service-related tasks
- Coordinate job requests to ensure efficient and effective resource allocation across team members
- Coordinate with upstream vendors and corporate support teams to resolve customer service issues or participate in regional conferences and projects.
- Manage the service contract review and renewal process including preparation and collation of documents required for service contracts.
- Build and advance engineering related funnels - concurrently manage the opportunities and funnels that the rest of the engineering team generate.
- Lead the engineering team to generate revenue from spare parts and servicing, providing direct and motivation to the team to overachieve revenue targets. Be a mentor for all new or junior engineers.
- Organize, conduct, and/or attend training or re-training for self and other engineers. Ensure workshops are well-managed.
- Collaborate with cross-functional teams to execute business initiatives and plans
- Build and maintain strong relationships with biomedical engineers in key accounts.
- Perform other tasks as required by the line manager or management team.