Assistant I - SOM

Job Responsibilities:

• Assist in the Order-To-Cash Collection cycle which encompasses the order acceptance cycle, delivery & installation cycle and cash collection cycle.
• Actively participate in daily sales order management activities encompassing document, information, product and operations workflows.
• Jointly responsible for the overall achievement of company revenue, inventory and customer fulfilment targets.
• Ensure timely and flawless creation of sales order in the enterprise computer system and processing of the same to meet customer request date.
• Swiftly engage with external customers, internal customers and service providers to swiftly resolve product quality issue, delivery disputes and invoice and product discrepancy. Keep superior informed and obtain appropriate guidance.
• Responsible for the achievement of all sales order management related Key Performance Indicators(KPIs) as determined by the corporate operations and management from time to time.
• Jointly responsible for complete and accurate receivable master data set-up including assisting in the performing credit evaluation of new customers.
• Jointly assist in determining and reviewing the payment terms and credit limit of customers from time to time.
• Create sales order in the enterprise computer system and route the same for discount approval by approving authority prior to processing.
• Reserve inventories in the enterprise computer system to fulfil expected customer order and closely follow-up on such order. To subsequently release reserved inventories when customer order is not forthcoming.
• Highlight to superior on any obstacle encountered during the order acceptance cycle, delivery & installation cycle and cash collection cycle for guidance and affirmative action.
• Facilitate submission of relevant proof of delivery and related documents as required by customer to secure full payment and timely collection of receivables.
• Audit proof of delivery document to ensure no amendment on delivery order or invoice by customer. To engage customer and/or service provider in the event of amendments.
• Ensure smooth and timely processing of customer orders, creation of corresponding sales order and coordinate with logistics on time delivery of goods from warehouse to customers.
• Negotiate with customers on any anticipated delay in deliveries, installation or testing and obtain alternative schedule for delivery, installation or testing.
• Expedite and coordinate with the field sales and service and engineering teams on delivery, installation and testing with customer.
• Alert inventory management on insufficient inventories to fulfil routine customer orders and manage customer expectation accordingly based on availability commitment by inventory management.
• Assist in the periodic inventory count and ensure sales order transaction cut-off and resumption dates are communicated to stakeholders and observed strictly.
• Ensure the full and timely collection of receivable through persistent liaison with salesperson and customers.
• Jointly involve in project management of large installations to ensure coordination of tasks, complete and accurate documentation, proof of product and service delivery and formal user acceptance.
• Ensure the completeness, accuracy and integrity of data and transactions in the enterprise computer system at all times

Qualifications:

• Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management, Logistic/Transportation or equivalent.
• With at least 2 years of operations experience in sales order processing and receivables collection role preferably in the healthcare industry.
• Fluent in both written and spoken English and major local languages.
• Basic working knowledge with Ms Office applications.
• Exposed to sales order management and accounts receivables modules of any ERP Systems.
• Be reasonably detailed, numerate and analytical
• Preferably have worked in healthcare or logistic industry.