Specialist -SOM

JOB RESPONSIBILITIES - ORDER ACCEPTANCE CYCLE

Sales Order Acceptance:

1) Receive SOCI via SPARKS from PQM, ensure all order sync to D365 are accounted for.

2) Manage generic emails (MYSOrders & MYSSOC) on incoming Purchase order form customers. Timely channel order to PQM for quotation and SOCI preparation.

3) Manage Customer's Portal for order acceptance

4) Ensure SOCI orders with complete attachments - Customer's PO/customer acceptance order document, IDS approval Quotation.

5) Adhere to daily order cut off to ensure order process with no further delay.

Sales Order Confirmation:

1) Validate orders upon acceptance in D365

-Item, Price, Qty, Customer's Details

-Payment details (AR, CBD, Deposit, Payment Schedule)

-Others-ACOS, Warranty period, Warranty Provision, Process Type

2) Issue Proforma Invoice/ Deposit Invoice

3) Verify with PQM, FSS &MSC for discrepancy on order details respectively before order confirmation.

Sales Order Creation: 

1) Create SO in D365 for exception order NOT sync from SPARKS - Repeat order for none equipment.

2) Revision on existing Sales order sync from SPARKS.

3) Ensure information provided for Sales Order creation is align with SOCI.

4) Adhere to daily order cut off to ensure order process with no further delay.

Sales Order Readiness:

1) Work with FSS & CC closely follow up on customer's payment for CBD, Deposit or AR issue.

2) Work with MSC for stocks allocation.

3) Initiate indent request and work with IM to monitor and track indent/shipment status.

4) Daily review and track master list of open orders. Responsible to update FSS should there be any challenges on meeting customer delivery deadline.

5) Work closely with IM, MSC, Finance, FSS, Customer for ALL inquiries pertaining to orders fulfilment. Insert correct Delay reason codes for ALL Open orders.

6) Work with FSS for confirmation ship date and ensure complete information (& documents) hand over to Delivery Cycle (DC).

Transfer Order Acceptance (Out & In)

1) Receive transfer request, validate details:

-Item, Serial number/batch number, Location, Customer's Details

- Assess and arrange to meet all transfer operation handling requests

2) Work with FSS/MSC for delivery schedule conflict / item variances.

Transfer Order Creation

1) Create Transfer order.

2) Booking Transporter.

3) Monitor and work with Logistic to ensure transfer requests deliver on-time and fulfil all operation handling request.