Engineering Specialist

Job Description

• Carry out all warranty, preventive maintenance, troubleshooting and breakdown service repair jobs assigned for hospital sterilizer, endoscopy washer & drier, sealer cart washer in CSSD, TTSU, Specialist Centre.
• Carry out preventive maintenance according to schedule by clear time planning and making appointments with specific customers
• Plan and balance for efficacy and productivity by meeting organizaational goal to turnaround within 72 hours excluding weekends and public holidays
• Maintain proper records of equipment history by customer and department both at site and regularly update SOM to ensure real time information
• Prepare job sheets, seek customers approval/confirmation, coordinate with SOM to invoice the correct spare parts
• Coordinate with SOM to prepare quotations for the right decision maker and track records
• Ensure timely job sheet closure to speed up biling processes to reduce AR & inventory holding
• Familiarize with the ISO Procedure & always operate within the guideline
• Familiarize with all risk management processes and ensure compliance at site
• Responsible to do it right first time and be aligned to aim for zero complaints
• Plan and coordinate with customer/end-user to reduce time &resource wastage
• Prepare and decide all quotation and track for official purchase orders for breakdown repairs
• Drive & comply to organizational objective and always respond within 10hours at site during office hours
• Responsible to always communicate professionally with internal and external customer
• Create competitive advantage by adding value to the organization through building strong relationship with BME engineers in key accounts
• Attend all training or re-training identified and contribute to continual improvement by giving constructive feedback to manufacturer
• Reponsible to share & where applicable, conduct corss training internally to increase competency of other engineers and also organize & provide training for BME department
• Gain & gather information in the field & make informed recommendation to service manager & participate in the drive for sharing of best practices based on customers feedback and personal experiences

Job Requirements

• Min. degree in Biomedical Engineering or other relevant fields
• At least 2 years of working experience in hospital CSSD and endoscopy equipment.(sterilizer,washer,cart washer,Endo washer,plasma sterilizer,sealer,endo dryer,medical dryer,ultrasonic clean,sealer)
• Strong engineering and IT Knowledge
• Possess own transport
• Positive attitude with good communication and interpersonal skill.
• Good analytical and problem-solving skills.
• Customer focus & excellent execution.
• Able to travel outstation or overseas when required.
• Fluent in English.

Attributes

• Showing commitment to work and consistently producing the desired outcomes.
• Working positively, responsibly and sharing a sense of accountability.
• Applying the required skills and knowledge to the tasks that you are asked to do.
• Delivering expected outcomes by using available resources effectively.
• Demonstrating clear plans and priority to work assignments.
• Improving self by showing eagerness to learn, gain new skills and knowledge.
• Embrace the idsMED values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship.
• Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.