Responsible to carry out all warranty, preventive, & breakdown service jobs assigned on monthly basis
Responsible carry out preventive maintenance according to schedule by clear time planning and making appointments with specific customers
Responsible to plan and balance for efficacy and productivity by meeting organization goal to turnaround within 72 hours excluding weekends and public holidays
Responsible to maintain proper records of equipment history by customer and department both at site and also regularly update SOM to ensure real time
Responsible to prepare job sheets, seek customers approval/confirmation, co-ordinate with SOM to invoice with correct spare parts
Responsible to co-ordinate with SOM & prepare quotations for the right decision maker and track
Responsible to ensure timely job sheet closure to speed up billing processes to reduce AR & Inventory holding
Responsible to familiarize with the ISO procedure & always operate within the guideline
Responsible to familiarize with all risk management processes and ensure compliance at site
Responsible to do it right first time and be aligned to aim for zero complaints
Responsible to plan & Co-ordinate with customer/end user to reduce time & resource wastage
Prepare and decide all quotation & track for official purchase orders for breakdown repairs
Drive & comply to organization objective and always response time within 10 hours at site during office hours
Responsible to always communicate professionally with internal and external customer
Responsible to create competitive advantage by adding value to the organization though building strong relationship with biomedical engineers in key accounts
Attend all training or re-training identified and contributes to continual improvement by giving constructive feedback to manufacturer
Responsible to share & where applicable, conduct cross training internally to increase competency of other engineers and also organize & provide training for biomedical engineer departments
Responsible to gain & gather information in the field & make informed recommendation to service manager & participate in the drive for sharing of best practices based on customers feedback and personal experiences
Carry out all scheduled and assigned warranty, preventive, & breakdown service jobs effectively and flawlessly to aim for zero complaints.
Effectively plan and coordinate with customers for all service jobs to reduce time & resource wastage.
Responsible to plan and balance for efficacy and productivity by meeting organization goal to turnaround within 4 - 10 hours on site during working hours on weekdays.
Maintain proper records of equipment history by customer and department both at site and also regularly update Serivce Operation Team real time.
Efficiently prepare job sheets, seek customers approval/confirmation upon job closure, co-ordinate with Service Operation Team to invoice with correct spare parts to speed up billing processes.
Co-ordinate with Service Operation Team & prepare quotations for the right decision maker and track
Familiarize and comply with relevant GDPMD / ISO procedures & guidelines, and all risk management processes to ensure compliance.
Prepare and decide all quotation & track for official purchase orders for breakdown repairs.
Responsible to create competitive advantage by adding value to the organization through building strong relationship with biomedical engineers in key accounts.
Attend all training or re-training identified and contributes to continual improvement by giving constructive feedback to manufacturer.
Conduct cross training internally to increase competency of other engineers and also organize & provide training for biomedical engineer departments.
Gather information & make informed recommendation to Engineering Managers & help to drive best practices based on customers feedback and personal experiences.
Any other duties and responsibilities as and when assigned by immediate superior or management.
Provide engineering service support to clients in various healthcare facilities. - Involve systems / equipment installation, testing & commissioning, preventive / corrective maintenance and repair.
Connect with principals to acquire, maintain and update technical information.
Comply corporate policy and quality standard.
Comply local guidelines, regulations and safety standards.
Handle customer enquiries or emergency maintenance works.
On the job training will be provided.
Assist in service contract renewal process including preparation and collation of documents required for renewal of service contracts
Contact potential customers to establish rapport
Identify and propose new engineering services and sales opportunities to Head of Department
Study and stay updated with industry and market trends to identify new and/or growth opportunities for the organization
